The contract concluded on the basis of this document is not registered (it is not accessible afterwards, the conclusion of the contract is evidenced by the order data), it is concluded by a declaration of implied conduct, it is not a written contract, it is written in Hungarian, it does not refer to a code of conduct. In case of any questions regarding the operation of the webshop, the ordering and delivery process, we are at your disposal at the given contact details.

These GTC apply to the legal relations on the Service Provider’s website (https://www.syra.hu) and its subdomains. These GTC are permanently available (and can be downloaded and printed at any time) from the following website: https://www.vasbutor.hu/ …

 

Definitions

User: any natural or legal person or entity that uses the Service Provider’s services and enters into a contract with the Service Provider.

Consumer: a User who is a natural person acting outside the scope of his/her profession, self-employment or business activity.

Business: a person acting in the course of his/her profession, self- employment or business.

Service Provider: a natural or legal person or unincorporated organisation providing information society services, who provides services to the User, who concludes a contract with the User.

 

1.  PROVIDER DETAILS:

The name of the service provider is Setdesign Díszletgyár Kft.

The registered office and mailing address of the service provider is: 1088 Budapest, Bródy Sándor utca 2.

The contact details of the service provider, the e-mail address regularly used to contact the users: syra@syra.hu provider company registration number/registration number: 01-09-343301

Provider’s tax number: 26759766-2-42

Name of registering authority/authorising authority and licence number (if any): Fővárosi Törvényszék Cégbíróság

Operator’s telephone number:

+36705479559 Contract language:

Hungarian

Details of the hosting provider:

Name: Websupport Hungary Kft. Registered office: 1119 Budapest, Fehérvári út 97-99.

Contact:    https://www.websupport.hu/kapcsolat

 

2.  BASIC PROVISIONS:

• The issues not regulated in these GTC and the interpretation of these GTC shall be governed by Hungarian law, in particular with regard to the provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. ), and the provisions of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. Specific products are subject to the relevant sectoral legislation. The mandatory provisions of the relevant legislation shall also apply to the parties without any special stipulation.
• These GTC shall be effective from 1 October 2024 and shall remain in force until revoked. Any amendments to these GTC will be published by the Service Provider on , or on registered/registered users of or .

will notify Users who have previously purchased by e-mail of the change. The changes do not affect previously concluded contracts, i.e. the changes are not retroactive.

• The Service Provider reserves all rights with respect to the website, any part thereof and the content displayed thereon, as well as the distribution of the website. You may not download, electronically store, process or sell the content of the website or any part thereof without the written consent of the Provider.
• The Service Provider shall not be liable for the sale or purchase of products published on other websites not linked to the Service Provider and not operated by the Service Provider.

 

3.  REGISTRATION/PURCHASE

• The User is required to provide his/her real data during registration/purchase. In the event of false data or data that can be linked to another person provided during the purchase/registration, the resulting electronic contract shall be null and void. The Service Provider excludes its liability if the User uses its services in the name of another person, using the data of another person.
• The Service Provider shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate data provided by the User. However, the Service Provider informs Users that, after consultation and clear identification with the User, it may correct the incorrectly entered data in the order, so that billing and delivery are not hindered.
• The Service Provider shall not be liable for any damages resulting from the User forgetting his/her password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider (if there is registration on the site)

 

4. AVAILABLE FOR PURCHASE FROM PRODUCTS, RANGE OF SERVICES AND PRICES

• The products displayed can be ordered online (in some cases by phone) from the online shop. The prices displayed for the products are in HUF, are gross prices (i.e. they include VAT as required by law or, if the Service Provider invoices VAT-free, the prices are the amounts payable), but do not include charges for delivery and payment. No extra packaging costs will be charged, unless the User requests decorative or other special packaging (if the Service Provider provides this option).
• In the webshop, the Service Provider shall provide detailed information on the name and description of the product, and display a photo of the product (if possible).
• If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration. The Service Provider shall lawfully when determining the promotional prices, in compliance with the rules of Joint Decree No. 4/2009 (I. 30.) NFGM-SZMM on the detailed rules for the indication of the selling price and unit price of products and the fees for services.
• If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Webshop interface, or a “0” HUF or “1” HUF price due to a system error, the Service Provider is not obliged to confirm the order at the incorrect price, but has the option to reject the offer and offer to confirm the correct price, in the knowledge of which the User has the right not to accept the modified offer. Incorrect price means a price at which the Contractor does not have contractual will to enter into a contract. Pursuant to Act V of 2013 on the Civil Code (Civil Code), a contract is concluded by the mutual and consensual expression of the will of the parties. If the parties cannot agree on the contractual

terms, i.e. in the absence of a mutual and unanimous statement of the parties’ intentions, there is no valid contract, which would give rise to rights and obligations.

4.5 In case of low stock, the quantity of products available is 1-3 pieces. Multiple orders for the same low stock product may result in the product being unavailable when the order is approved.

 

5.  ORDER PROCESS

• After registration, the user logs into the webshop and/or can start shopping without registration.
• The user sets the number of to be
• User adds the selected products to the shopping cart. The User can view the contents of the basket at any time by clicking on the “basket” icon.
• If you do not want to buy any more products, check the number of items you want to buy. Click on the “delete – X” icon to delete the contents of your shopping cart. To finalise the quantity, click on the

Click on the “+,-” icon User.

• The user enters the delivery address and then the delivery/payment method, of which the types are:
  • Payment methods:

Payment by cash on delivery: if the ordered product is delivered by courier, the User may pay the total amount of the order to the courier in cash or by credit card upon receipt of the ordered product(s).

There is no cash on delivery at GLS parcel points, you can only choose this delivery by bank transfer or online payment by credit card.

By bank transfer: the User is obliged to transfer the amount of the ordered products to the bank account indicated in the confirmation e-mail within 3 days. Once the amount has been credited to the Service Provider’s bank account, the User is entitled to receive the product(s) in the manner specified by him/her.

Online payment by credit card: the User has the possibility to pay the total amount of the order online by credit card through the secure payment system of the financial service provider used by the Service Provider.

Payment by credit card :

Online credit card and other payment methods are handled through the Barion system. No credit card or other payment information is passed to the merchant. The service provider Barion Payment Zrt. is an institution supervised by the National Bank of Hungary, licence number H-EN-I-1064/2013.

Barion is an electronic payment service that allows you to pay conveniently and securely with a credit card or a prepaid balance in online stores and mobile applications. There is no extra cost for the customer to pay by credit card and it is completely free of charge. Registration and the Barion mobile app, as well as receiving and sending money, are free of charge, so there is no extra cost. Barion balance management is also free of charge, with no entry or monthly fees. There are fees for topping up and redeeming the balance, but topping up by bank transfer is free.

To pay by credit card, you do not need to register, just enter your credit card number, expiry date and the CVC code on the back, as well as a valid email address. For registration    not must be entered  for card details at any Barion point of sale, you only need an e-mail address and password to pay.

Credit cards for payment:

• Mastercard or Maestro credit card,
• Visa or Electron debit card,
• Amex debit

You can pay online via Apple Pay and Google Pay.

If you don’t have a debit card, you can use a pre-filled Barion balance, which you can top up by bank transfer or cash deposit, or which others can send you money to. In this case you can pay by entering your email address and password.

Barion servers are protected by 256-bit SSL encryption from Norton/Symantec/Verisign. Before making a payment, always check that you are entering your credit card details or password on a secure Barion server. The browser will show green if the payment is secure and identify the owner of the payment site as Barion Payment Inc [EN]. Barion is PCI DSS certified, as required by the credit card companies, and is therefore entitled to process credit card data. The security of Barion servers is designed in accordance with the requirements of the Hungarian National Bank.

More information and free registration on the Barion website: www.barion.com

Barion’s Privacy Policy can be downloaded here.

I acknowledge that the following personal data stored by the Service Provider in the https://www.syra.hu user database will be transferred to the data processor. Billing name and address, e-mail, telephone number.

• Transport costs (gross amounts):
• The total amount payable includes all costs based on the order summary and confirmation letter. User is subject to the Civil Code. 6:127 of the Civil Code, the Customer is obliged to verify without delay that the quality and quantity of the ordered product(s) is The delivery of the product(s) shall take place on working days between 8 a.m. and 5 p.m.
• After entering the data, the User can click on the “order” button to send his order, but before that he can check the data provided, or send a comment with his order, or send us an e-mail with any other request related to the order.
• By placing an order, the User acknowledges that the order creates a payment obligation pursuant to Article 15 and other conditions (e.g. Article 20) of Government Decree 45/2014 (26.II.).
• Correction of data entry errors: in any case, before completing the order process, the User can go back to the previous phase and correct the data entered. In detail. If the User wishes to delete the products in the basket, he/she clicks on the “X” “delete” button. During the ordering process, the User has the possibility to correct/delete the data entered at any time.
• User will receive an e-mail confirmation after sending the order. If this confirmation is not received by the User within a reasonable period of time, depending on the nature of the service, but no later than 48 hours after the User’s order has been sent, the User shall be released from the obligation to make an offer or to enter into a contract.

User as having received it when it becomes available to him. The Service Provider shall not be liable for confirmation if the confirmation is not received in time because the User has entered an incorrect e-mail address during registration or because the storage space of the account is full.

• The User acknowledges that the confirmation referred to in the previous point is only an automatic confirmation and does not constitute a contract. The contract shall be concluded when the Service Provider notifies the User of the details of the order and its expected fulfilment by e-mail following the automatic confirmation referred to in the previous point.

6.  PROCESSING AND FULFILLING ORDERS

• Orders are processed on a first-come, first-served basis during working hours on working days. It is possible to place an order outside the times indicated as order processing times, but if the order is placed after working hours, it will be processed on the following working day. In all cases, the Service Provider’s customer service will confirm electronically when it can fulfil your order.
• The general delivery time is 4-8 weeks from the date of the
• On the basis of the sales contract, the Service Provider is obliged to transfer the ownership of the item, the User is obliged to pay the purchase price and take delivery of the item.
• If the seller is an undertaking and the buyer is a consumer and the seller undertakes to deliver the goods to the buyer, the risk of loss or damage passes to the buyer when the buyer or a third party designated by the buyer takes possession of the The risk passes to the buyer at the time of delivery to the carrier if the carrier has been engaged by the buyer, provided that the carrier has not been recommended by the seller.
• In the event of delay by the Service Provider, the User is entitled to set a grace period. If the seller does not perform within the grace period, the buyer has the right to withdraw from the
• The User may withdraw from the contract without notice

1. a) the Service Provider has refused to perform the contract; or
2. (b) the contract should have been performed at the time agreed by the parties or by reason of the recognisable purpose of the service, and not at any other time.

• If the Service Provider fails to fulfil its contractual obligation because the product specified in the contract is not available, the Service Provider shall immediately inform the User thereof and immediately refund the amount paid by the User, and shall ensure that the User enforces its other rights provided by law in case of defective performance.
• The Service Provider draws the attention of Users to the fact that if the User does not take delivery of the contractually delivered product(s) (regardless of the payment method), the User is in breach of contract, exactly according to the Civil Code. 6:156 (1) of the Civil

This means that the Service Provider will, under the rules of the “no- order” procedure, if the Consumer does not indicate his/her intention to withdraw (and does not declare whether he/she wishes to take delivery of the product(s) ordered), charge the Users the normal storage costs and the delivery costs (return) of the product(s).

The Service Provider draws the attention of the Users to the fact that in order to enforce the legal claims arising from the breach of contract, the Service Provider will use the assistance of its lawyers, so that any other (legal) costs (including the fees for the order for payment procedure) shall also be borne by the User.

7.  DRUG OF ACCEPTANCE

• Pursuant to Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014 (26.II.26.) on the detailed rules for contracts between consumers and businesses, the consumer has the right of withdrawal without giving a reason.

The consumer’s right of withdrawal or termination

1. a) in the case of a contract for the sale of goods
2. aa) the product,
3. ab) in the case of the sale of several products, if the supply of each product takes place at different times, the last product supplied,
4. (ac) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
5. ad) if the product is to be supplied regularly within a specified period, the first service,

within fourteen days of the date of receipt by the consumer or a third party other than the carrier and indicated by the consumer.

If the Service Provider does not comply with this information, the 14- day withdrawal period is extended by twelve months. If the Service Provider provides the information after the expiry of 14 days from the date of receipt of the product or the conclusion of the contract, but within 12 months, the withdrawal period shall be 14 days from the date of communication of this information.

• The Consumer may exercise the right of withdrawal by means of an unambiguous declaration to this effect, or by means of the

by means of the model declaration set out in Annex 2.

• The period for exercising the right of withdrawal expires 14 days after the date on which the Consumer or a third party other than the carrier and indicated by the Consumer takes delivery of the goods.
• The consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.
• The cost of returning the product is to be borne by the Consumer, the Service Provider has not undertaken to bear this cost.
• In case of exercising the right of withdrawal, the Consumer shall not be charged any costs other than the cost of returning the
• The Consumer shall not have the right of withdrawal in the case a non-prefabricated product which has been manufactured on the basis of instructions or at the express request of the Consumer or a product which is clearly personalised for the Consumer.
• The Consumer may also not exercise the right of withdrawal

in the case of a contract for the provision of a service, after the service has been performed in its entirety, if the undertaking has begun performance with the express prior consent of the Consumer and the Consumer has acknowledged that he/she loses the right to terminate the contract after the service has been performed in its entirety;

1. for a product or service whose price or charge is subject to fluctuations in the financial market which are beyond the control of the undertaking and which may occur during the period during which the right of withdrawal may be exercised;
2. perishable or short-lived products;
3. for sealed products cannot be returned after opening after delivery for health or hygiene reasons;
4. in respect of a product which, by its nature, is inseparably mixed with other products after the transfer;
5. alcoholic beverage the real value of which is dependent on market fluctuations in a way beyond the undertaking’s control and the price of which was agreed between the parties at the time of the conclusion of the sales contract, but the contract is not performed until 30 days after the conclusion of the contract;
6. in the case of a contract for a business where the business visits the Consumer at the Consumer’s express request to carry out urgent repair or maintenance work;
7. for the sale of a copy of a sound or video recording or computer software in sealed packaging, if the Consumer has opened the packaging after delivery;
8. newspapers, periodicals and periodicals, with the exception of subscription contracts;
9. for contracts concluded by public auction;
10. a contract for the provision of accommodation, transport, car rental, catering or leisure activities, with the exception of housing services, if the contract has a specific performance date or deadline;
11. in respect of digital content provided on a non-tangible medium, if the undertaking has begun performance with the express prior consent of the Consumer and the Consumer has, at the same time as giving such consent, acknowledged that he/she loses the right of withdrawal once performance has begun.

• the distance contract, the undertaking shall reimburse the total amount paid by the consumer as consideration without delay and at the latest within fourteen days of becoming aware of withdrawal,

costs incurred in connection with the performance of the contract. However, the Service Provider shall be entitled to a right of retention.

• The refund shall be made by the Service Provider using the same payment method as the one used for the original transaction, unless the Consumer explicitly agrees to another payment method; no additional costs shall be charged to the Consumer as a result of the use of this refund method.
• The Consumer must return the goods or deliver them to the Service Provider’s address without undue delay, but in no case later than 14 days from the date of sending the notice of withdrawal from the contract to the Service Provider.
• In the case of a written withdrawal, it is sufficient for the consumer to send the withdrawal notice within 14 days.
• The consumer complies with the time limit if he returns or hands over the product(s) before the 14-day period has expired. A return is deemed to have been made within the time limit if the Consumer sends the product(s) before the expiry of the time limit.
• The consumer bears only the direct cost of returning the product, unless the Supplier has agreed to bear this cost.
• The Service Provider is not obliged to compensate the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider.
• The Supplier may withhold the refund the goods(s) have been returned or the Consumer has provided proof that they have been returned, whichever is the earlier.
• If the Consumer wishes to exercise his/her right of withdrawal, he/she may do so by contacting the Service Provider at one of the following contact details

in writing (using the attached declaration form), by phone or in person. If you send us a written notification by post, we will take into account the date of posting, if you send us a notification by telephone, we will take into account the date of your telephone call. The Consumer may return the ordered product to the Service Provider by post, in person or by courier service.

• The Consumer is liable only for depreciation resulting from use beyond the use necessary to establish the nature, characteristics and functioning of the product.
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses is available here.
• Directive 2011/83/EU the European Parliament and of the Council is available here.
• The Consumer may also contact the Service Provider with any other complaints using the contact details provided in these Rules.
• The right of withdrawal is only granted to Users who are considered as Consumers under the Civil Code.
• The right of withdrawal does not apply to a business, i.e. a person acting in the course of his or her profession, self-employment or business activity.
• (Only applicable if the Service Provider also provides a service in addition to the sale.) If the Consumer terminates the distance contract after the start of the service, the Consumer shall pay to the undertaking a fee proportionate to the service provided up to the date of notification of termination to the undertaking. The amount to be paid by the Consumer in proportion to the total amount of the consideration laid down in the contract, plus tax, shall be determined. If the Consumer proves that the total amount thus determined is excessive, the  pro rata  amount shall be deducted from the  termination of the by                   completed services             market             value based on      shall be calculated on the basis of.

• The procedure for exercising the right of withdrawal:
  • If the Consumer wishes to exercise the right of withdrawalhe/she must notify the Service Provider of his/her intention to withdraw by contacting the Service Provider.
  • The consumer can exercise his right of withdrawal within the time limit if he sends his notice of withdrawal before the expiry of the 14th day after receipt of the product. In the case of written withdrawal, it is sufficient to send only the withdrawal notice within 14 days. In the case of notification by post, the date of posting will be taken into account, in the case of notification by email, the date of sending the email will be taken into account.
  • In case of withdrawal, the Consumer is obliged to return the ordered product to the Service Provider’s address without delay, but no later than 14 days from the date of the notification of withdrawal, or to hand it over to the Service The deadline is deemed to have been met if the goods are sent before the 14-day deadline (i.e. they do not have to arrive within 14 days). Customer shall bear the costs incurred in returning the goods as a result of exercising the right of withdrawal.
  • However, the Service Provider is not obliged to compensate the Consumer for the additional costs resulting from the choice of a mode of transport other than the cheapest usual mode of transport offered by the Service Provider. The Consumer shall also exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the
  • In the case of a sale of several products, if each product is delivered at a different time, the customer may exercise the right of withdrawal within 14 days of the last product delivered or, in the case of a product consisting of several lots or items, of the last lot or item

8.  WARRANTY, GUARANTEE

Incorrect performance

The Service Provider shall be deemed to have failed to perform if, at the time of performance, the service does not meet the quality requirements laid down in the contract or by law. The Service Provider shall not be deemed to have failed to perform if the person entitled knew of the defect at the time of the conclusion of the contract or should have known of the defect at the time of the conclusion of the contract.

Any clause in a contract between a consumer and an undertaking which derogates from the provisions of this Chapter relating to the warranty of fitness for use and the guarantee to the detriment of the consumer shall be null and void.

Only Users who are consumers within the meaning of the Civil Code are entitled to more warranty rights.

Business User: a person acting in the course of his/her profession, self- employment or business.

Accessories warranty

• In which cases can the User exercise the right to a warranty?

In the event of defective performance by the Service Provider, the User may assert a claim for warranty against the Service Provider in accordance with the rules of the Civil Code.

• What are the User’s rights under a warranty claim?

The User may, at his/her option, make the following warranty claims: request repair or replacement, unless the fulfilment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfilment of his/her other claim. If the repair or replacement is not   requested by  or   requested by  ,  may request  the repair or replacement by

a proportionate reduction in the price or, as a last resort, to withdraw from the contract. The User may transfer his right to a different warranty, but the cost of such transfer shall be borne by the User, unless it was justified or the company gave a reason for it.

The Consumer is also entitled to claim a proportionate reduction of the consideration or to terminate the sales contract, depending on the seriousness of the breach of contract, if.

1. (a) the undertaking has not carried out the repair or replacement, or has carried out the repair or replacement but has not dismantled and reinstalled the goods in whole or in part, or has refused to make the goods conform to the contract;
2. (b) there is a repeated failure to perform, despite the undertaking’s attempts to bring the goods into conformity with the contract;
3. c) the defect in performance is of such gravity as to justify immediate price reduction or immediate termination of the sales contract; or
4. (d) the trader has not undertaken to the goods into conformity with the contract, or it is clear from the circumstances that the trader will not bring the goods into conformity with the contract within a reasonable time or without significant detriment to the

If the Consumer wishes to terminate the contract of sale on the grounds of defective performance, the burden of proving that the defect is insignificant shall be on the Company.

The Consumer is entitled to retain the remaining part of the purchase price, in whole or in part, according to the seriousness of the breach of contract, until the company has fulfilled its obligations regarding the conformity of performance and defective performance.

The reasonable time limit for the repair or replacement of the goods shall be calculated from the date on which the Consumer has notified the business of the defect.

The consumer must make the goods available to the trader in order to have them repaired or replaced.

The business must ensure the return of the replaced goods at its own expense. Where the repair or replacement requires the removal of goods which were put into service in accordance with the nature and purpose of the goods before the defect became apparent, the obligation to repair or replace includes the removal of the non- conforming goods and the putting into service of the goods supplied as a replacement or repaired goods or the bearing of the costs of removal or putting into service.

The reduction of the consideration is proportionate if it is equal to the difference between the value of the goods to which the Consumer is entitled in the case of contractual performance and the value of the goods actually received by the Consumer.

The Consumer’s right of withdrawal from the sales contract may be exercised by means of a declaration addressed to the business, expressing the decision to withdraw.

If the non-conformity concerns only a specified part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract apply in respect of those goods, the Consumer may terminate the sales contract only in respect of the non-conforming goods, but may also terminate it in respect of any other goods acquired with them if the Consumer cannot reasonably be expected to keep only the goods which conform to the contract.

If the Consumer terminates the contract of sale in its entirety or in respect of part of the goods supplied under the contract of sale, the Consumer shall.

1. a) a    To the consumer    a                   business      at the expense of        back must return the goods concerned to the business; and
2. (b) the trader must reimburse the Consumer for the purchase price paid for the goods concerned as soon as the goods or the certificate of return of the goods is received.

• What is the time limit for the User to claim under the warranty?

The User (if he/she is a consumer) must report the fault immediately after its discovery, but not later than two months after the discovery of the fault. Please note, however, that you may no longer exercise your rights to claim for any defects after the expiry of the two-year limitation period (one year in the case of business or second-hand products) from the date of performance of the contract (for products with an expiry date, the defects may be claimed until the end of the expiry period).

If, in the case of goods containing digital elements, the contract of sale provides for the continuous supply of digital content or digital services for a specified period, the business is liable for any defect in the goods in relation to the digital content or digital services if the defect

1. (a) for continuous supply for a period of not more than two years, within two years of the supply of the goods; or
2. b) for continuous service of more than two years, for the entire duration of the continuous service

or becomes recognisable.

• Who can you claim against?

The User may assert a warranty claim against the Service Provider.

• What are the other conditions for exercising your rights under the warranty (if you are a consumer)?

Within 1 year from the date of performance, there are no other conditions for the enforcement of the warranty claim other than the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after 1 year from the date of performance, the User shall be obliged to prove that the defect discovered by the User existed at the time of performance.

Product Warranty

• In which cases can the User exercise his/her right to a product warranty?

In the event of a defect in a movable item (product), the User may – his/her option – claim under the warranty for accessories or the product warranty.

• What rights does the User have under a product warranty claim?

As a product warranty claim, the User may only request the repair or replacement of the defective product.

• In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

• What is the deadline for the User to claim under the product warranty?

The User may assert a product warranty claim within two years of the date on which the product was placed on the market by the manufacturer. Once this period has expired, he loses this right.

• Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. In the event of a product warranty claim, the User must prove that the product is defective.

• In which cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

• manufactured or marketed the product for purposes other than its business, or
• the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
• the defect in the product results from the application of a legal or regulatory .

The manufacturer (distributor) only needs to prove one reason for exemption.

The same defect may not give rise to both a warranty claim and a product warranty claim at the same time. However, in the event of a successful product warranty claim, you may assert a warranty claim against the manufacturer for the replaced product or repaired part.

The warranty does not apply to products that have been improperly stored or assembled, improperly or inappropriately used, modified, or improperly cleaned with an inappropriate method or cleaning agent. The warranty does not cover wear and tear, cutting or scratching, impact or accidental damage resulting from normal use. The products are suitable for indoor use only, unless specifically stated otherwise.

a reference on the product packaging or in the product description. The warranty does not apply if the product has been stored outdoors or in a damp environment (except for products intended for outdoor use). The warranty does not cover indirect or consequential damage.

Used products purchased under a consumer contract placed in the Outlet section are not covered by the guarantee.

Warranty (for new consumer durables)

• In which cases can the Consumer exercise his/her right of guarantee?

In the case of defective performance, the Service Provider is obliged to provide a warranty pursuant to Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables, if the user is a Consumer.

• What are the consumer’rights under the warranty and within what time limits?

Duration of the guarantee:

1. a) 1 year for a sale price of HUF 10 000 or more but not exceeding HUF 100 000,
2. b) 2 years for a sale price exceeding HUF 100 000 but not exceeding HUF 250 000,
3. c) 3 years above the sales price of HUF 250

Failure to meet these deadlines will result in the loss of rights.

The warranty period starts on the date of delivery of the consumer goods to the Consumer or, if the installation is carried out by the Service Provider or its agent, on the date of installation.

If the Consumer puts the consumer goods into service more than six months after delivery, the warranty period starts on the date of delivery of the consumer goods.

The Consumer may also, at his/her option, submit his/her claim for repair directly to the Service Provider’s head office, any premises, branches or repair service indicated by the company on the warranty ticket.

On the basis of your claim, at the option of the beneficiary

require repair or replacement, unless the chosen remedy is impossible or would result in disproportionate additional costs for the debtor compared to another remedy, taking into account the value of the service in its original state, the seriousness of the breach of contract and the damage to the beneficiary’s interests caused by the exercise of the remedy; or

may request a proportionate reduction in the consideration or withdraw from the contract if the debtor has not undertaken to repair or replace the goods, cannot fulfil his obligation to so or if the rightholder’s interest in repair or replacement has ceased.

No withdrawal due to a minor defect. Aim for 15 days

Pursuant to Article 5 of Decree 19/2014 (IV. 29.) NGM on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business, the Service Provider must endeavour to carry out the repair or replacement within a maximum of 15 days. If the duration of the repair or replacement exceeds 15 days, the Service Provider shall inform the Consumer of the expected duration of the repair or replacement. The information shall be provided, with the prior consent of the Consumer, by electronic means or by any other means capable of evidencing receipt by the Consumer.

If it turns out that the product cannot be repaired

If, during the warranty period, the first repair of the consumer goods by the Service Provider establishes that the consumer goods cannot be repaired, the Service Provider shall, unless the Consumer has provided otherwise, repair the consumer goods

Replace within 8 days. If the replacement of the consumer goods is not possible, the Service Provider shall refund the purchase price to the Consumer within 8 days.

If the product fails a fourth time

If, during the warranty period, the consumer product fails again after having been repaired 3 times – if the Consumer does not request a proportionate reduction of the purchase price and the Consumer does not wish to have the consumer product repaired or replaced at the expense of the company – the Service Provider is obliged to replace the consumer product within 8 days. If the consumer goods cannot be replaced, the Supplier shall reimburse the purchase price to the Consumer within 8 days.

If it is not corrected within 30 days

If the consumer goods have not been repaired within 30 days of the date of notification of the request for repair to the Service Provider, the Service Provider shall replace the consumer goods within 8 days of the expiry of the 30-day period without result, unless otherwise agreed by the Consumer. If the consumer goods cannot be replaced, the Service Provider shall refund the purchase price to the Consumer within 8 days of the expiry of the 30-day time limit for repair.

• When is a business exempted its warranty obligation?

The Service Provider shall be released from its warranty obligation only if it proves that the cause of the defect arose after performance. No warranty and guarantee claims or product warranty and guarantee claims may be asserted for the same defect at the same time, otherwise the Customer     shall be excluded from the warranty  rights      from the  product and guarantee claims and from the warranty .

independently of the rights described in the warranty of convenience chapters.

• The Service Provider shall not be liable for any damage caused by natural wear and tear/wear and tear beyond the warranty period (professional life).
• Furthermore, the Service Provider shall not be liable for any damages resulting from faulty or negligent handling, excessive use or other than the specified , or other improper use of the products after the risk of damage has passed.
• If the Consumer makes a replacement request due to a defect in the consumer goods within three working days of purchase (installation), the Service Provider is obliged to replace the consumer goods, provided that the defect prevents the proper use of the goods.

 

9.  THE PROCEDURE IN CASE OF A WARRANTY CLAIM (FOR USERS WHO ARE CONSUMERS)

• In a contract between a consumer and an undertaking, the agreement of the parties may not derogate from the provisions of the Regulation to the detriment of the consumer.
• It is the Consumer’s responsibility to provide proof of the conclusion of the contract (with an invoice or even just a receipt).
• The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider (Civil Code, § 6:166).
• The Service Provider shall keep a record of the warranty or guarantee claims notified to it by the Consumer.
• A copy of the report shall be made available to the Consumer without delay in a verifiable manner.
• If the Service Provider is unable to declare the enforceability of the Consumer’s warranty or guarantee claim at the time of its notification, it shall notify the Consumer of its position within five working days in a verifiable manner, including the reasons for the rejection of the claim and the possibility of recourse to the conciliation body.
• The Service Provider shall keep the minutes for three years from the date of their recording and shall produce them at the request of the supervisory authority.
• The Service Provider must endeavour to carry out the repair or replacement within a maximum of fifteen days. If the repair or replacement takes longer than 15 days, the Service Provider must inform the Consumer of the expected time for the repair or replacement. The information shall be provided, with the prior consent of the Consumer, by electronic means or by any other means capable of proving receipt by the Consumer.

MIXED PROVISIONS

• The Service Provider may use an intermediary to fulfil its obligations. The Service Provider shall be fully liable for any unlawful conduct of the Service Provider, as if the unlawful conduct had been committed by the Service Provider.
• If any part of these Terms and Conditions becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.
• If the Service Provider fails to exercise a right under the Rules, the failure to exercise that right shall not be deemed a waiver of that right. No waiver of any right shall be valid unless expressly stated in writing. The fact that the Service Provider does not strictly adhere to a material term or condition of the Rules on one occasion shall not constitute a waiver of the right to

subsequently insist on strict compliance with the condition or clause.

• The Service Provider and the User shall try to settle their disputes amicably.
• The Parties stipulate that the Service Provider’s webshop is located in Hungary and its maintenance is carried out here. As the site can be visited from other countries, the users expressly that the governing law in the relationship between the user and the Service Provider is Hungarian law. If the user is a consumer, the court of the defendant’s (Consumer’s) domicile shall have exclusive jurisdiction over the Consumer in dispute arising from this contract pursuant to Article 26 (1) of the Civil Code.
• The Service Provider does not apply different general terms and conditions of access the products in the webshop for reasons related to the User’s nationality, place of residence or domicile.
• The Service Provider shall not apply different conditions to the payment transaction for the payment methods accepted by it for reasons related to the nationality, residence or place of establishment of the User, the place of holding of the payment account, the place of establishment of the payment service provider or the place of issue of the cash substitute payment instrument within the European Union.
• The service provider complies with REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on combating

unjustified territorial restriction of content and other forms of discrimination based on the nationality of the customer, the place of residence or the place of establishment of the customer within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC .

COMPLAINTS HANDLING (FOR USERS WHO ARE CONSUMERS)

• The Service Provider aims to fulfil all orders to the full satisfaction of the Customer and to a satisfactory quality. If the User has any complaint regarding the contract or its performance, he/she may communicate his/her complaint by telephone, e-mail or letter.
• The Service Provider will investigate the oral complaint immediately remedy it as necessary. If the customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take a record of the complaint and its position on the complaint and shall provide the customer with a copy of the record.
• The Service Provider will reply to the written complaint in writing within 30 days. The reasons for rejecting the complaint shall be given. The Service Provider shall keep a record of the complaint and a copy of the reply for 3 years and shall present it to the supervisory authorities upon request.
• You are informed that, if your complaint is rejected, you can take your complaint a public authority or a conciliation body, as follows:
• The Consumer may lodge a complaint with the consumer protection authority:

Pursuant to Article 45/A (1) – (3) of the Consumer Protection Act and Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the Government Office as the general consumer protection authority                                                    jár

https://.www.kormanyhivatal.h

u/hu/elerhetosegek

• In case of a complaint, the Consumer has the possibility to contact a conciliation body, the contact details of which can be found here:

Pest County Conciliation Board

Headquarters: 1055 Budapest, Balassi Bálint u. 25. IV/2. Postal address: 1364 Budapest, Pf.: 81

Phone number: (1)-269-0703

Fax number: (1)- 269-0703 President: Dr. Pál Koncz Website address:

www.panaszrendezes.hu E-mail address: pmbekelteto@pmkik.hu

• The conciliation body is responsible for settling consumer disputes out of court. The conciliation body’s task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body shall, at the request of the consumer or the Supplier, advise on the rights and obligations of the Consumer.
• In the case of cross-border consumer disputes relating to online sales or service contracts – in accordance with the Fgytv. taking into account the rules of jurisdiction set out in 20 – any conciliation body operated by the county (metropolitan) chamber of commerce and industry may act.
• The Consumer may use the EU online dispute resolution platform in case of a complaint. Using the platform requires a simple registration on the European Commission system by clicking here. Once logged in, the Consumer can then submit a complaint via the online website: http://ec.europa.eu/odr
• The service provider has a duty to cooperate in the conciliation procedure, by sending its reply to the conciliation body and by ensuring the participation of a person authorised to negotiate a settlement at the hearing. If the head office or place of business is not registered in the county of the chamber of the competent conciliation body, the obligation of cooperation of the business shall include offering the possibility of a written settlement in accordance with the Consumer’s request.
• If the Consumer does not apply to a conciliation body or if the procedure has not been successful, the Consumer has the right to take the matter to court in order to settle the dispute. The action must be brought by means of a statement of claim containing the following information:
• the competent court;
• the names of the parties and their representatives, their place of residence and their status in the proceedings;
• the right asserted, stating the facts on which it is based and the evidence in support of those facts;
• the data from which the jurisdiction and competence of the court can be established;
• a request for a definitive ruling from the court .

A   Form of order sought            attach to   must be sent to            it at the document,        or      a copy of the document, the content of which is relied on as evidence.

12.                      AUTHOR’S RIGHTS

• Since https://syra.hu/ is a copyrighted work, it is prohibited to download (reproduce), retransmit to the public, otherwise use, store electronically, process and sell the content of https://syra.hu/ or any part of it without the written consent of the Service Provider. The User shall not be bound by the GTC and

however, you may download and store the privacy notice in any form without any conditions or restrictions.

• Even with written consent, any material from the https://syra.hu/ website and its database may only be reproduced by linking to that website.
• The Service Provider reserves all rights to all elements of its service, its domain names, the secondary domain names formed with them and its Internet advertising space.
• It is prohibited to adapt or reverse engineer the content of the https://syra.hu/ website or any part of it; to create user IDs and passwords in an unfair manner; to use any application that could modify or index the https://syra.hu/ website or any part of it.
• The name https://syra.hu/ is protected by copyright, and its use, with the exception of the reference, is only possible with the written consent of the Service Provider.
• The User acknowledges that the Service Provider shall be entitled to a penalty in the event of unauthorized use. The amount of the penalty is HUF 100.000 gross per image and HUF 100.000 gross per word.

20.000 Ft. The User acknowledges that this penalty is not excessive and browses the site with this in mind. In the event of copyright infringement, the Service Provider shall apply for a notarial certificate of fact, the amount of which shall also be charged to the infringing User.

DATA DATA

The privacy policy of this website is available at: https://syra.hu/adatvedelmi-nyilatkozat/

Budapest, 1 October 2024.

Model withdrawal notice (only in case of withdrawal from      contract) download from  fill in and return it): https://syra.hu/elallasi-nyilatkozat